Patient Portal
Rules and Regulations
-
Use is limited to non-emergency communication and requests primarily involving: reviewing lab results, prescription refill requests and checking appointments.
-
Please contact your pharmacy for refills so they will send us an electronic request which we shall address in a very timely manner. It is MUCH more efficient and time saving for all concerned. Please plan ahead
-
The Portal facilitates communication between appointments. However, the Portal does not replace your scheduled office appointments.
-
The portal is not meant to provide concierge access to your doctor so for important issues/concerns just walk in and be seen same day by your doctor during their regular business hours.
-
It is not checked on the weekends or holidays.
-
We expect to respond to communications, requests and password changes within 72 hours.
-
We will not send any private health information to your e-mail (non-secure).
-
We will send you an e-mail only when necessary, to request that you access the secure Patient Portal to review private healthcare information that we have posted on your Patient Portal.
-
Please keep your messages brief. There is a time limit on writing your message and the system may time out.
-
Do not access the patient portal from public computers as there is a potential for a breach of privacy.
-
To use the Patient Portal a username and password will be assigned to you during your office visit. You must have a permanent email address that you check consistently.
-
You may submit a request to change your password at any time by clicking on the option "change/reset password" on the log-on page. For security reasons, if you submit an incorrect password three times, you will be locked out of the Portal and will need to contact our office to unlock your account.
-
Password or Username issue?
The best & easiest way to communicate directly with your doctor is to please go to our patient portal USING YOUR MOBILE PHONE & mobile phone number to gain access and communicate directly with the Doctor. Do NOT waste energy trying USERNAME & PASSWORD. Use your mobile phone & mobile phone number instead.